Ergasti Ties (Chat System) Privacy Policy
Privacy Policy
App Name: Ergasti Ties
Operator: Ergasti Digital, Egypt
1. Introduction
Ergasti Digital (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of all users of our application Ergasti Ties. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
By using our application, you agree to the terms of this Privacy Policy.
2. Company Information
Company Name: Ergasti Digital
Registered Address: Office 204, Podium 6, CFC, New Cairo, Egypt
Country of Operation: Egypt
VAT / Tax ID: Not applicable
3. Information We Collect
When you use Ergasti Ties, we may collect the following types of information:
Account Information: Name, email, and other basic profile details.
Communication Data: Messages, conversations, and interactions made through our chat system.
Technical Data: Device information, IP addresses, browser type, operating system, and usage logs.
Facebook Permissions: Any data you grant through Facebook login, limited to what you authorize (e.g., name, email, profile picture).
4. How We Use Your Information
We use the collected information for the following purposes:
To provide and improve the chat and customer support functionalities of Ergasti Ties.
To authenticate and authorize users via secure Single Sign-On (SSO).
To personalize your experience and respond to support requests.
To ensure security, detect fraud, and prevent misuse of our systems.
To comply with legal obligations.
5. Data Storage & Hosting
All data related to Ergasti Ties is securely hosted within the European Union (EU), specifically in Germany.
Data is stored in compliance with GDPR and EU data protection standards.
We use industry-standard encryption (in transit and at rest) to safeguard user data.
6. Data Sharing & Disclosure
We do not sell or rent personal information to third parties. Data may only be shared in the following cases:
Service Providers: Trusted vendors who assist us with hosting, infrastructure, and support, under strict data protection agreements.
Legal Compliance: If required by law, regulation, or government request.
Business Transfers: In the event of a merger, acquisition, or company restructuring.
7. Data Retention
We keep user data indefinitely unless a deletion request is submitted by the user.
Users can request data deletion by contacting us at [email protected].
All deletion requests are handled within 48 hours, and a confirmation email is provided once the process is completed.
8. User Rights (GDPR)
As a user, you have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data (“Right to be forgotten”).
Restriction: Request limitation of data processing.
Portability: Request transfer of your data to another service provider.
Objection: Opt-out of certain types of data processing.
To exercise these rights, please contact us at: [email protected].
9. Security Measures
We apply strict technical and organizational measures to secure user data, including:
End-to-end encryption of communications.
Secure data centers located in Germany.
Access controls and monitoring.
Regular security audits and penetration testing.
10. Children’s Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted with an updated “Effective Date.” Continued use of the app after updates constitutes acceptance of the revised policy.
12. Contact Information
For privacy concerns: [email protected]
For deletion or data-related requests: [email protected]
For general support and inquiries: fb.com/ergasti
Ergasti Digital
Office 204, Podium 6, CFC, New Cairo, Egypt
